Conflict Resolution: Helping Others Get Along in the Workplace
As an organizational leader you will encounter conflict in every aspect of your managerial role. Foundational ingredients for developing a conflict resolution plan include defining your future business goals and effectively communicating your performance expectations. All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game.
(Includes Participant and Quick Reference Training Guides)